What's wrong with MIDI Beta 3.6.5? need Advice!

General discussion about anything !
What doesn't belong to any other forum goes here...

Moderators: Jdoniaute, crustea

What's wrong with MIDI Beta 3.6.5? need Advice!

Postby zpianoman » Fri Jan 18, 2008 9:49 am

Dear Mr. Jurkowski,

I'm so very sorry for this e-mail, but I'm very frustrated with (ALL) the different versions that I have used from your company.

I've had Arksos/MIDI VERSION FOR OVER TWO YEARS, AND I'VE YET TO BE ABLE TO USE THE SOFTWARE FOR LIVE GIGS OR PRODUCING MUSIC VIDEOS!

Please be advised of the following:

*** When I Video a studio perforance, via "brand new Microsoft
Web~Cam and play the captued video through "Window Media Player"
video capture plays excellent!

However:

i. When I import or export the same captured video, (captured
from same Web~Cam) and play video NO SOUND! FYI: I had sound
from captured Web~Cam prior too MIDI 3.6.5!

ii. When I "Render" a music~file from "Sony~Acid 5.0" to
Quick~Time 6 movie,>>>for audio only<<< "I don't add movie,
ONLY Audio... when I play the Audio, all I hear is like SMALL
(BOMBS) GOING OFF IN THE PREVIEW WINDOW, OR WHEN I INCERT THE
FILE ONTO THE PIANO KEYBOARD... THIS WASN'T THE CASE MIDI
3.6.1 ONLY STARTED WITH MIDI 3.6.5!

III. AND FOR YOUR INFORMATION (FYI)
NOW, I'M ALWAYS HAVING THE FOLLOWING ADVISE:
"Arkaos VJ Application has encoumtered a problem, and needs
to close. we are sorry for the incnvenience" (I tried to
copy the error report, but the ERROR WINDOW WON'T ALLOW ME
TOO!

*********************************************************************
MARKETING FOR REVENUE?

FYI: I WOULD BE MORE THEN BE HAPPY TO
PAY "ANNUEL~RENEWAL~LICENSE~FEE" FOR ALL THE SUPPORT, UPGRADES,
AND HELP THAT YOU, AND YOUR COMPANY PROVIDE TO YOUR CLIENTS...

FURTHER: I WOULD BE MORE THEN WILLING TO PAY FOR A DVD: FOR
INSTRUCTIONS, AND INFORMATION ON JUST WHAT I CAN DO WITH
ARKAOS MIDI 3.6.5 NAME YOUR PRICE, AND IT WOULD BE
WORTH~IT!

I look forward to the day, SINCE that after over 24 MONTHS, I have NOT produce ANYTIME WITH MIDI SOFTWARE

I PRAY that after two plus years this nightmare will end with your expertise!

I would hope that you would call my on Pacific Cost time, as did Pual Henri did one time, when he gave up trying to fix unstable MIDI prior to 3.6.1!




Best regards,


Gilberto Carlos D'avila
Hollywood

Hom/Ofc/Studio: 1.323.664.1829 (24X7) Pacific Cost Time
Would like to meet musicians, singers, VJ's, DJ's, Rapsters, and songwriters, oh and of course POETS... Can you dig it?

Regards from

Zpianoman
User avatar
zpianoman
Newbie
 
Posts: 4
Joined: Thu Jan 06, 2005 5:30 am
Location: Hollywood, California

Postby matthieu » Tue Jul 22, 2008 3:08 pm

I've had Arksos/MIDI VERSION FOR OVER TWO YEARS, AND I'VE YET TO BE ABLE TO USE THE SOFTWARE FOR LIVE GIGS OR PRODUCING MUSIC VIDEOS!


You are just not using the software the way it's intended to be, so obviously it can't behave as you wish. ArKaos is a video-only mixer, it is developed to mix visuals real time in sync with external sound or music (i.e. from a DJ) therefore it does not use sound from your visuals.

It will play sound in some cases, when the visuals are played trough QuickTime, but it does not always work (depending on QuickTime versions...) Also, ArKaos will not render the audio from your movies when rendering a recording. Check the documentation, we never said arKaos would do that.

i. When I import or export the same captured video, (captured
from same Web~Cam) and play video NO SOUND! FYI: I had sound
from captured Web~Cam prior too MIDI 3.6.5!


Only QuickTime will support audio (and WMV and some AVI but it depends on the codec so the best is to use QuickTime files)

ArKaos VJ 3.6.5 has an internal MPEG-2 / MPEG-4 decoder, this decoder doesn't support sound. You can rename your file and ".WMV" or ".MOV" so that ArKaos uses QuickTime or DirectX to play the file and sound would be enabled.

ii. When I "Render" a music~file from "Sony~Acid 5.0" to
Quick~Time 6 movie,>>>for audio only<<< "I don't add movie,
ONLY Audio... when I play the Audio, all I hear is like SMALL
(BOMBS) GOING OFF IN THE PREVIEW WINDOW, OR WHEN I INCERT THE
FILE ONTO THE PIANO KEYBOARD... THIS WASN'T THE CASE MIDI
3.6.1 ONLY STARTED WITH MIDI 3.6.5!


As I said ArKaos will not render the audio tracks because it does not include a sound engine, but only a video engine.

III. AND FOR YOUR INFORMATION (FYI)
NOW, I'M ALWAYS HAVING THE FOLLOWING ADVISE:
"Arkaos VJ Application has encoumtered a problem, and needs
to close. we are sorry for the incnvenience" (I tried to
copy the error report, but the ERROR WINDOW WON'T ALLOW ME
TOO!


That's strange. I advise you to uninstall ArKaos, redownload the installer of VJ 3.6.5 beta 4 and reinstall it. If it still crashes, check for graphic drivers update. If it doesn't solve, please send a support ticket and contact me personally so I check there is no problem with your ticket this time !

Cheers,
Matthieu
matthieu
Expert user
 
Posts: 1612
Joined: Thu Jan 30, 2003 6:18 pm
Location: Brussels

Postby nick c » Wed Sep 24, 2008 10:12 pm

If you need someone to sort it out for you, i would be more than happy to fly over from the UK to get it sorted, at no charge, well flight and accoadation only.

my system runs flawlessly!! and i use it for everything Concerts, conferences, sporting events and nightclubs.

the last artist i used my system for was a concert where i served up the visuals for chris brown, and did live camera links for mary j bleige and fat joe. i travel with my system all over the world.

my system is a s follows 2 x Arkaos DMX

Packard Bell ipower 8800 Watercooled dual core, 4gb ram, 720gb hard drives, matrox triple head digital, vision pro VGA capture card, Blackmagic decklink SDI capture and various usb composite and svideo capture devised and i use softcam network capture.

I even play sound by makeing footage with no images (black) and just sound.

It is mad that you are haveing problems, because the forum is so helpfull. If you ask the question someone will always have the answere.

anyway i hope it all turn out well for you.

cheers
Nick Calthrop

Technical & Creative Director
Lighting/Video/Lasers/Stage Design

Mobile +44 (0) 7974 091 279
Skype nick.calthrop
Email nickcalthrop@yahoo.co.uk

Failing to plan, is planning to fail!!!!!
User avatar
nick c
Expert user
 
Posts: 254
Joined: Wed Dec 05, 2007 11:14 am
Location: Southend on Sea, UK

Postby nick c » Thu May 14, 2009 10:13 am

So you want to pay money for support??

Your MAD!!!!!!!!!!!!!!!!! :shock:

As you can get all the support you need for free, by asking the right questions or talking to the right people on the forum.

Or by looking through previous posts, something that most people seem not to do.

If you want support? and want to pay, i will hold your hand, and charge you some money, no problem.

cheers
Nick Calthrop

Technical & Creative Director
Lighting/Video/Lasers/Stage Design

Mobile +44 (0) 7974 091 279
Skype nick.calthrop
Email nickcalthrop@yahoo.co.uk

Failing to plan, is planning to fail!!!!!
User avatar
nick c
Expert user
 
Posts: 254
Joined: Wed Dec 05, 2007 11:14 am
Location: Southend on Sea, UK


Return to Anything else - General discussion

Who is online

Users browsing this forum: No registered users and 1 guest